Return Policy

Returns & Refunds Policy

At B12 Supplies, we take great pride in supplying premium-quality B12 injections and a wide range of other beauty vitamin injections. Customer satisfaction is extremely important to us, and we will always do our best to resolve any issues fairly and promptly.

Returning Your Order

We accept returns of unused, unopened and undamaged products within 14 days of delivery.

To be eligible for a refund:

☆ Products must be unopened, unused and in their original condition.

☆ Products must be returned in their original packaging where possible.

You must contact us before returning any item so we can provide return instructions.

Return Postage

Unless a product is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning items to us.

Where a return is due to:

a damaged item,

an incorrect item being supplied,

or another error on our part,

we will reimburse your reasonable return postage costs once the return has been received and inspected.

Returning Your Order

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed back to your original payment method. Please allow 2–7 working days for the funds to appear in your account, depending on your bank or payment provider's processing times.

If you have not received your refund after 7 working days, please contact our customer support team and we'll be happy to investigate.

Methylcobalamin injections (Vitamin B12) Returns

Due to the highly unstable nature of Methylcobalamin Vitamin B12, special return conditions apply.

Because this product is extremely sensitive to temperature and storage conditions, we cannot accept returns of Methylcobalamin products from customers outside of the United Kingdom.

For UK customers, unopened and unused Methylcobalamin products may be returned in accordance with this policy.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method as soon as possible. Please note that processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery. Please ensure to take a photo as we cannot refund without a photo of the broken ampoules.

To help us resolve the issue quickly, please include:

Your order number

A description of the issue

Clear photographs of the product(s) and packaging

We will work with you to arrange a suitable resolution as quickly as possible.

Non-Returnable Items

The following items cannot be returned unless they are faulty, damaged or supplied incorrectly:

- Opened or used products

- Products returned in an unsaleable condition

- Methylcobalamin products returned from outside the United Kingdom

How to Arrange a Return

Please contact our customer support team before sending any products back.

Email: customersupport@b12supplies.com

Please include your order number and the reason for your return so we can assist you as quickly as possible.

RETURN ADDRESS

8 Eastbourne Crescent, Stockport, SK5 8BL, United Kingdom 🇬🇧